Within the hopes of serving to clients to remain related and on-line, Virgin Media has launched a brand new service promise to its clients.
The promise mans that clients with mixed ultrafast broadband and cell bundles will obtain limitless 4G cell knowledge for seven days in the event that they lose broadband connectivity.
In the meantime, clients on Virgin Media’s top-tier bundle, ‘Ultimate Oomph’ (previously V.VIP), can have entry to next-day engineer appointment, to get their connection again up and operating as shortly as potential.
Jeff Dodds, Managing Director of Virgin Media, mentioned: “We all know how necessary it’s for our clients to remain related and that’s why Virgin Media’s new service promise presents peace of thoughts, it doesn’t matter what occurs.
“It’s a easy, clear and straight-up dedication to our clients that we’ll hold them on-line with superfast limitless 4G cell knowledge in the event that they expertise a problem with their broadband, plus they’ve the choice of a next-day engineer appointment to get issues mounted.
“Our service promise is on the coronary heart of our un-limiting Oomph bundle line-up which presents our clients an unrivalled related leisure expertise out and in of the house – at nice worth.”
The information comes shortly after Virgin Media skilled a number of outages final month.
The most important outage, which occurred on 14 Might, noticed the community crash throughout the UK, leaving cell clients unable to make calls or entry on-line providers for hours.
Hopefully, ought to this occur once more, the brand new service promise will be certain that clients aren’t left unable to get on-line.