A photo of a phone showing the Google Play Store.

Google has quietly amended the wording on its Play Retailer refund assist web page and it appears to be like like dangerous information for us customers (by way of Android Police).

Google says it might now take as much as 4 enterprise days to difficulty a choice on whether or not you might be entitled to a refund. The earlier coverage wording stated you’d usually be notified of the refund choice inside fifteen minutes of the request. In my expertise with Play Retailer refunds, I all the time acquired a response the identical day.

Be aware this doesn’t have an effect on the window you must request the preliminary refund — which stays 48 hours. Nor does it essentially have an effect on how lengthy Google will take to course of the refund — that differs relying on the fee technique. Full particulars on that may be discovered within the “how long refunds take” part of the assist web page.

Google's Play Store refund policy.Google

This transformation is simply concerning the time it takes Google to difficulty a choice on the refund standing. Right here’s an instance for example it:

Underneath the earlier coverage, you possibly can request a refund on a Tuesday at 3PM, and Google would often say whether or not you’d be entitled to the refund by 3:15 PM. The precise refund would then be processed later.

Now, whilst you nonetheless might obtain a choice inside 15 minutes, it might take for much longer. The truth is, you possibly can request a refund on Tuesday at 3PM and never obtain a choice till the next Monday. And the choice might, after all, be a “no, you are not entitled to a refund.”

What’s behind the transfer?

Google didn’t formally announce the transfer so we don’t have a press release about why it occurred. I believe it’s about transparency, although.

Maybe folks found it took longer than 15 minutes to get a choice, so Google modified the wording to mirror the circumstances extra precisely. Or perhaps Google downsized or restructured the crew engaged on refund processing and it now occurs to takes longer. It may very well be each.

Regardless of the motive, it means your refunds might take longer to reach, if the choice about them additionally takes a number of days longer. It’s a disgrace.


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